Returns & Refunds Policy – ScottiDog Woodworking
Effective Date: August 25, 2025
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At ScottiDog Woodworking, we take pride in the quality and craftsmanship of our handmade products. We want you to be completely satisfied with your purchase. If you are not happy with your order let us know and we will work with you to make you satisfied. Please review our returns and refunds policy below.
Returns
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You may return most items within 30 days of delivery for a refund or exchange.
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Items must be unused, in their original condition, and in the original packaging (if applicable).
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Custom or personalized orders are non-refundable unless they arrive damaged or defective.
Refunds
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Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Exchanges
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If you would like to exchange an item, please contact us within the 30-day return window.
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Exchanges are subject to product availability.
Damaged or Defective Items
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If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or refund at no extra cost to you.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
📧 Email: scottidogwoodworking@gmail.com
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Please include "Item Return" in the subject line to help us quickly find your message. And you can always use the "Contact Us" button in the footer from any page to send us a message.
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We aim to respond to return requests within a reasonable time frame and work toward a solution.
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